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Returns & Refund Policy

Grainly – Return & Refund Policy

Once an order is confirmed, Grainly does not accept return or refund requests. However, in the following situations, we are happy to work with our customers to find a fair and satisfactory solution.

1. In Case of Damaged Product

We will gladly re-send and replace the damaged product. The process may take 7–10 working days.

• Customers must notify Grainly within 2 days of delivery
• Email us at: grainlyfarm@gmail.com

Required details:

• Order number
• Image of invoice
• 1 image of outer packaging
• 2 clear images of damaged product
• Unboxing video (mandatory)

Note:

• Only the damaged product (in case of multiple items) will be replaced
• We will respond within 24–48 hours and assist you further

2. In Case of Missing Product

If any product is missing from your order:

• Inform us within 2 days of delivery
• Email us at: grainlyfarm@gmail.com

Required details:

• Order number
• Invoice image
• 1 image of outer box
• 2 clear images of opened package
• Unboxing video showing all received items

Note:

• Refund requests are not accepted
• Missing product will be re-shipped promptly
• Response time: 24–48 hours

3. In Case of Spoiled Product

If you receive a spoiled product:

• Inform us within 2 days of delivery
• Email us at: grainlyfarm@gmail.com

Required details:

• Order number
• Packaging/Manufacturing date
• Clear images or video of product

Important Note:

• We do not accept returns based on variation in taste, texture, colour, or aroma
• As Grainly Khapli Atta is 100% natural and traditionally processed, slight variations between batches are normal

We ensure:

• No compromise on quality
• Use of natural ingredients
• Maximum nutritional value

After proper verification, the product may be replaced. We always aim to provide a fair resolution.

Customer Support

• All emails will be responded to within 24–48 hours
• Our team will provide complete assistance until resolution