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Delivery Information
Grainly –
Shipping Policy
At Grainly, we are committed to delivering your orders in a safe, timely, and efficient manner while ensuring that the quality and freshness of our products are maintained at every step.
Free
Shipping Policy
Free shipping is applicable only during specific
promotional campaigns, offers, or discounts, and will be clearly mentioned
at the time of purchase. In all other cases, standard shipping charges may
apply.
Order
Information & Accuracy
To ensure smooth and hassle-free delivery,
customers are requested to provide accurate and complete details while placing
an order, including:
- Full delivery address with correct PIN code
- Valid and active email ID
- Reachable mobile/contact number
Grainly will not be responsible for delays or
failed deliveries due to incorrect or incomplete information provided by the
customer.
Order
Processing & Dispatch Timeline
- Orders for products that are readily
available in stock will be processed, packed, and dispatched within 3
working days from the date of order confirmation.
- In case any product is temporarily out of
stock, we follow a fresh production process to maintain quality. Such
orders will be dispatched within 10 working days from the date of
order placement.
In such situations, customers will be notified
in advance regarding the expected dispatch timeline.
Shipping
& Delivery Schedule
- Deliveries are carried out through our trusted
courier partners from Monday to Saturday, between 9:00 AM and 7:00 PM
- Sundays and public holidays are not considered working days for dispatch
or delivery
While we strive to meet estimated timelines,
delivery may be affected by circumstances beyond our control, such as:
- Weather conditions
- Transportation or logistics delays
- Strikes or unforeseen disruptions
We request your understanding and patience in such
situations.
Order
Tracking
Once your order has been successfully dispatched,
you will receive an email containing tracking details, allowing you to
monitor the status of your shipment in real time.
We kindly request customers to wait until dispatch
confirmation is shared before raising tracking-related queries.
Customer
Support & Assistance
At Grainly, customer satisfaction is our priority.
If you have any questions, concerns, or require assistance regarding your order
or delivery, please feel free to contact us:
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Our support team will respond promptly and assist
you throughout the process.